Businesses need their websites in order to find new business, retain old business, and become more successful. So when that website is down for any reason, it can be a worrying time for a business owner and their marketing department. Being told by a customer, or many customers, that they can’t access certain parts of the company’s website (or any of it) is something that no business owner wants to hear. If it does happen, however, here are some things that you can do about it.
Check It Yourself
The first thing to do is to check your website yourself. Before you start to worry too much or calling around for help, make sure that it’s not the customer’s computer or internet connection that is causing the problem. This is especially important if only one person has mentioned that they can’t use your site and you are still getting orders coming through.
If you can get onto your own website, then it is unlikely that there is a widespread problem. If you can’t get onto any website then your internet isn’t working as it should, and if you can get onto every site but yours then you have a specific problem, and you will need to look into it as soon as possible before you start to lose customers because of it.
What Have You Changed?
If there is a problem with your site, the first thing to do is to think of anything that you have changed on it recently. Have you added more products or pages, for example? Have you uploaded additional images or written a new blog post? If your website was working before you made the changes then whatever you did may well be the reason for it being down now. This is especially true if you changed the HTML code directly; simply leaving out one letter or a punctuation mark can be all it takes.
If possible, remove any of the changes you made and see if the site begins working again. At least that way you will know what caused the problem. If the site is still down once you’ve done that, then there is a deeper issue for you (or an expert) to solve.
Get The Experts In
If you’re not an IT expert or your IT skills aren’t enough to fix whatever problem it is you’re having, call in the experts. Having a tech team come in to solve any issues may cost you money, but it will be the quickest, surest way of getting your website up and running again, which will save you money in the long term.
Don’t pace behind them while they’re working. Take this opportunity to get out of the office and re-set; you’ll be agitated by the issues you’re facing. It could be the perfect time to have a team building day at a Minneapolis Escape Room or a bowling alley, for example. When you get back, your website will be working again, and you’ll be ready and re-energized to start making sales again.
Dealing with your website going down can cause panic and worry. However, this needn’t be the case! Although you’ll be eager to get your website back online, it’s important to take the time to research the best solutions to the problem, and if it requires it, call in the experts and take a team building day away from the office while they fix the problem. In no time at all, your website will be back in top form.